Website Terms and Conditions

Last reviewed: June 2026

1. About these terms

These terms and conditions explain how this website may be used. By visiting or using this website, you agree to use it in a lawful, respectful and responsible way.

These terms apply to the public website, enquiry forms, feedback forms, job application forms, uploaded documents and any secure website areas made available to authorised users.

2. About AVA Care Services Ltd

AVA Care Services Ltd provides information about homecare and supported living services through this website. The website is intended to help individuals, families, representatives, professionals and potential applicants understand the services and opportunities available.

The information on this website is general information only. It does not replace a personal discussion, professional advice, formal assessment, care planning process or written agreement.

3. Use of this website

You may use this website for lawful personal, professional or informational purposes. You must not use this website in any way that damages the website, interferes with its operation, attempts to gain unauthorised access or causes harm to AVA Care Services, its staff, service users or other website users.

You must not:

• submit false, misleading or malicious information
• use the website to send spam or abusive messages
• attempt to bypass form protection, security checks or admin access controls
• upload files that contain viruses, malware or harmful code
• copy, scrape or republish website content without permission
• use the website in a way that breaches any law or regulation
• use the website to harass, threaten or abuse any person

4. Website content

We try to keep website content accurate, clear and up to date. However, information may change from time to time, including service details, job vacancies, policies, processes, contact arrangements and availability.

We do not guarantee that every item of information on the website will always be complete, current or free from error. If you are making an important decision about care, support, employment or a referral, please contact us directly so that the relevant information can be checked.

5. Care service information

Information about homecare, supported living, personal care, medication support, dementia care, learning disabilities support, tenancy support, community access and other services is provided for general guidance.

The support a person may receive depends on their individual circumstances, needs, risks, preferences, funding, location, assessment outcome, staff availability and any applicable legal or regulatory requirements.

Nothing on this website should be treated as a guarantee that a particular service can be provided to a particular person at a particular time. A service can only be agreed after appropriate discussion, assessment, review, acceptance and written confirmation.

6. Enquiries and contact forms

When you submit an enquiry through the website, the information you provide will be reviewed by an authorised member of the team. We will aim to respond appropriately, but submitting a form does not create a care agreement, service contract, referral acceptance or obligation on AVA Care Services to provide support.

You are responsible for making sure that the information you provide is accurate and that you have permission to share information about another person where applicable.

Please do not use website forms for emergencies. If someone is at immediate risk of harm, medical crisis or serious danger, contact the appropriate emergency service or safeguarding authority.

7. Service requests and assessments

Any request for care or support may require further discussion, information gathering, assessment, risk review, care planning and agreement before a service can begin.

We may decline, pause or refer an enquiry elsewhere where the requested support is outside our service scope, where we do not have suitable capacity, where the location is not covered, where risks cannot be safely managed, or where another service may be more appropriate.

8. Safeguarding and urgent concerns

If information submitted through the website raises a safeguarding concern, risk of harm or serious welfare issue, we may take appropriate steps in line with our responsibilities. This may include contacting the person who submitted the form, seeking further information, recording the concern or sharing information with relevant professionals or authorities where lawful and necessary.

The website must not be used as a substitute for urgent safeguarding reporting, emergency medical help or police assistance.

9. Feedback and testimonials

Feedback submitted through the website may be reviewed by AVA Care Services for service improvement, quality monitoring and communication purposes.

Submission of feedback does not guarantee that it will be published. We may edit, shorten, anonymise or decline to publish feedback where appropriate. We will not knowingly publish unnecessary personal information or information that would put someone at risk.

You must not submit feedback that is false, abusive, discriminatory, defamatory, threatening, unlawful or deliberately misleading.

10. Blog and guidance content

Blog posts, articles and guidance pages are provided for general information. They are not intended to replace individual care advice, clinical advice, legal advice, financial advice, employment advice or professional judgement.

Any action taken after reading website content is your responsibility. Where the matter is important, urgent or personal to someone’s care or safety, you should seek direct advice from a suitable professional or contact the relevant service.

11. Job vacancies

Job vacancies shown on the website are provided for recruitment information. We may update, amend, close or withdraw a vacancy at any time.

Submitting a job application does not guarantee interview, employment, engagement, sponsorship, a particular role, a particular working pattern or any other employment outcome.

Recruitment decisions may depend on experience, qualifications, right to work checks, references, safer recruitment checks, suitability, training, interview outcome, service needs and any other relevant recruitment requirements.

12. Job applications and uploaded documents

If you submit a job application through the website, you must provide accurate information. You must not submit false qualifications, false employment history, misleading references or documents that you are not entitled to use.

CVs and supporting documents must be relevant to the application. You must not upload files that contain viruses, malware, offensive material, unlawful content or unnecessary sensitive information.

The website may restrict file size and file type for security reasons. If a file is rejected, you may need to provide the information in another accepted format.

13. Admin access

Some parts of the website may be available only to authorised admin users. Admin access is provided for legitimate website management activities such as creating, editing or deleting jobs, blog posts and testimonials.

Admin users must keep their email accounts secure, must not share login links and must only use the admin area for authorised purposes. We may suspend or remove admin access where needed for security, misuse, staff changes or operational reasons.

14. Magic links and secure access

The admin area may use magic links or similar secure login methods. A magic link is intended only for the person who requested it. It must not be forwarded, shared, stored in an unsafe place or used by anyone else.

If you believe a login link or admin account has been accessed by someone who is not authorised, contact AVA Care Services immediately.

15. Intellectual property

Unless otherwise stated, the website design, text, layout, structure, graphics, code, images, branding and other content belong to AVA Care Services Ltd or are used with permission.

You may view the website for personal or professional information. You must not copy, reproduce, adapt, sell, republish, redistribute or commercially exploit the website content without written permission.

You may share a link to the website in a fair and lawful way, provided you do not misrepresent AVA Care Services or suggest endorsement where none has been given.

16. Images and visual content

Images used on the website may include commissioned images, stock images, illustrative images or design assets. They are used to represent care, support, staff, service users, settings or themes. Unless specifically stated, images should not be treated as photographs of actual staff, actual service users or actual service delivery.

You must not download, reuse or republish website images without permission.

17. Links to other websites

This website may include links to third party websites. These links are provided for convenience or useful reference only. We are not responsible for the content, security, availability, privacy practices or accuracy of external websites.

Visiting an external website is at your own risk. You should read the terms and privacy policy of any third party website before using it or submitting personal information.

18. Website availability

We aim to keep the website available and working properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or error free.

The website may be unavailable because of maintenance, hosting issues, security updates, technical faults, internet problems, cyber incidents or circumstances outside our control.

19. Security and viruses

We take reasonable steps to protect the website, but we cannot guarantee that it will always be free from bugs, viruses, malicious code or security issues.

You are responsible for using appropriate device security, browser updates, antivirus protection and safe internet practices when using this website.

You must not misuse the website by introducing viruses, malware, harmful code, denial of service attacks, automated spam scripts or any other material that is malicious or technologically harmful.

20. Form protection and misuse

Website forms may use security measures such as CSRF tokens, honeypot fields, timed checks, file validation and other anti-spam methods.

We may reject, delete or ignore submissions that appear to be spam, automated, abusive, false, malicious, unsafe or irrelevant. We may also block access where there is suspicious activity.

21. Privacy and personal information

Personal information submitted through the website is handled in line with our Privacy Policy. Please read the Privacy Policy to understand what information we collect, how we use it, how long we keep it and what rights you may have.

You can access the Privacy Policy using the link in the website footer.

22. Cookies

The website may use essential cookies or similar technologies to support website functionality, form protection, sessions and secure admin access.

If optional analytics, advertising or tracking tools are added in the future, the website should be updated to explain this and, where required, request cookie consent.

23. Limitation of liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, AVA Care Services Ltd is not responsible for loss or damage arising from:

• use of, or inability to use, the website
• reliance on general information provided on the website without further advice or assessment
• temporary website unavailability
• third party websites linked from this website
• technical issues outside our reasonable control
• incorrect information submitted by website users
• unauthorised or unlawful use of the website by another person

24. No guarantee of service availability

The website may describe different services, but this does not guarantee availability in every location or for every person. Services may depend on capacity, staffing, funding, assessment, risk review, referral requirements, contractual arrangements and service suitability.

25. Complaints and concerns

If you have a concern about website content, website use, an enquiry, a recruitment matter or a service-related issue, please contact AVA Care Services using the appropriate website enquiry route or by telephone.

If your concern relates to someone’s immediate safety, welfare or risk of harm, please contact the appropriate emergency service, safeguarding team or relevant authority.

26. Changes to these terms

We may update these terms from time to time. Changes may be made to reflect updates to the website, services, legal requirements, security arrangements or working practices.

The latest version of these terms will be published on this page. Continued use of the website after changes are published means you accept the updated terms.

27. Governing law

These terms are governed by the laws of Scotland, unless another jurisdiction applies by law. Any dispute connected with this website will be handled by the courts with appropriate jurisdiction.

28. Contact information

For questions about these website terms, please contact AVA Care Services Ltd.